At Byte Genius Store, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, please review our policy below to understand your options for returns and refunds.

1. Eligibility for Returns
We accept returns under the following conditions:

• The item received is defective, damaged, or not as described.

• You contact us within 48 hours of receiving the product.

• The item is unused, in its original packaging, and in resalable condition.

Returns requested beyond 48 hours of delivery will not be accepted.

2. How to Request a Return
To initiate a return, please contact us at [email protected] with the following details:

• Order number

• Reason for return

• Photos or videos showing the issue (if applicable)

• Your contact information

Once we review and approve your return request, we will provide instructions for returning the item.

3. Return Shipping

• In cases where the item is defective, damaged, or incorrect, Byte Genius Store will cover the return shipping cost.

• If the return is due to any other reason, the customer is responsible for the return shipping charges.

4. Refunds
Refunds are issued only in the following cases:

• The item is returned and approved after inspection.

• The item was never delivered or was canceled before shipping.

Refunds are processed within 7–10 business days after we receive and verify the returned product.

5. Non-Returnable Items
We do not accept returns for:

• Items damaged due to misuse or mishandling

• Items without original packaging or missing components

• Products marked as Final Sale or Non-Returnable

6. Exchanges
We do not offer direct exchanges. If you need a different item, please return the product (if eligible) and place a new order.

7. Contact Us
For all return and refund-related inquiries, please reach out to:
[email protected]